Return Policy
Customer service is our first priority. If you are not satisfied with
a product that you have received from TranceTime.com you may return
it for a refund as long as it has not been used and is in re-sellablecondition.
Send your request for credit to
Shipping
costs are not refundable.
Opened
or used products are not refundable. Products must be in perfect
condition in order to be returned.
E-Books are not refundable
CDs and CD programs are not returnable
unless they are defective.
Returns
must be made within 14 days of the date of your invoice.
A
small restocking fee of 15% will be deducted (along with all shipping
charges) from all refunds. Sorry, but it takes money to keep this
site up and running and refunds, while gladly given, are an expense
that need to be offset in some fashion. We get very few requests
for refunds, about one per year. So, hopefully, a restocking fee
won't be a problem for anyone. I would rather you not purchase if
you are unsure of any product.
For
your protection we recommend that you notify us of your intention
to return an item so we may verify the return address and keep
an eye out for it.
We
absolutely cannot be held responsible for a return that we have no knowledge
of,
nor or we responsible for lost or damaged shipments. We
highly suggest all returned
items be insured for an appropriate amount.
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